Terms & Conditions

These terms apply to all orders and service requests placed with Northbytra () via https://mobilya.northbytra.com/en.

1. Order requests and conclusion of contract

The presentation of products on our website is not a binding offer. By sending an order request you ask us to check availability and price; the request is not yet binding for either party. A contract is concluded only when we confirm your order (by e-mail, phone or in writing).

2. Prices

All prices are in the stated currency and include statutory VAT where applicable. Delivery costs depend on the delivery option chosen and are shown before you send your request. See Shipping & Payment.

3. Payment

Payment is made by bank transfer, at our store or on delivery, depending on the delivery option. For bank transfers, please state your order number as the payment reference. Goods paid by bank transfer are prepared after the payment has been received.

4. Delivery

We deliver to the addresses and within the delivery times stated for the chosen delivery option. If an item is unavailable, we will inform you without delay and refund any payment already made.

5. Retention of title

Goods remain our property until full payment has been made.

6. Right of withdrawal

Consumers have a statutory right of withdrawal. Details and the model withdrawal form: Right of Withdrawal.

7. Legal guarantee

The statutory rights in the event of defects apply (Directive (EU) 2019/771): for new goods we are liable for any lack of conformity that becomes apparent within two years of delivery. Any additional manufacturer's guarantee does not affect your statutory rights.

8. Repair and service orders

• A fault diagnosis is carried out first. Chargeable work is only carried out after you have approved the estimated cost.
• Please back up your data before handing over a device; we are not liable for data loss unless caused by intent or gross negligence.
• Devices reported as ready must be collected within the period stated on the service receipt.

9. Liability

We are liable without limitation for intent and gross negligence and for injury to life, body or health. For slight negligence we are only liable for breach of essential contractual obligations, limited to the typical, foreseeable damage. Mandatory statutory liability (e.g. product liability) remains unaffected.

10. Dispute resolution

The EU online dispute resolution platform was discontinued on 20 July 2025. Consumers in Turkey can apply to the Consumer Arbitration Committees or Consumer Courts within the statutory monetary limits (Consumer Protection Law No. 6502). Apart from these statutory procedures, and unless stated otherwise in our Legal Notice, we do not take part voluntarily in consumer arbitration proceedings. Please contact us first at sales@northbytra.com.

11. Applicable law

The law of the country in which we are established applies. If you are a consumer, this choice of law does not deprive you of the protection of the mandatory provisions of the law of the country of your habitual residence (Art. 6 Rome I Regulation).